Policies

CANCELLATION POLICY

We have updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodations:

Reservations can be moved or canceled up to three days (72 hours) before the earliest possible arrival time (3 pm) for your reservation with only a $25 processing fee.

Cancellation or rescheduling within that 72-hour window will result in a minimum charge equal to the first night’s room rate.

Full balance becomes due and payable and is non-refundable on the day of arrival

We hope you understand that, unlike larger hotel chains, we are a small family-run Inn and require a bit more time to try to recover lost income. Please call us with any questions or concerns.

NOTE: Group Rentals, Extended Stays, and Wedding Packages are subject to special terms and conditions.

CHECKING IN/OUT

CHECK-IN
Check-in is available between 3:00 PM – 6:00 PM. Please notify us if you will be arriving late and you will find your room key and directions hanging on the office door whale.

CHECK-OUT
Check out by 11:00 AM. You are welcome to leave your vehicle past 11 am if you are hiking, kayaking, brunching, enjoying the beach, etc.

DEPOSITS
One-Night-Stays must be prepaid in full using a credit card or other agreed-upon means.

For stays of 2 nights or longer, we currently require a deposit of 25% of the total reservation. A deposit in the amount of 25% of the total room charge, plus tax, is required for all reservations.

SMOKING AND CANDLES
As a courtesy to staff and guests smoking is not permitted on the Craignair Inn property. You may not smoke any substance on decks, porches, or at the fire pit. For your safety and the safety of others, candles or other sources of open flame are not permitted in the guest rooms. Any guest violating the non-smoking or open flame policy will be billed an additional $300 for clean-up costs to the room.

CHILDREN
We are happy to welcome families with children. Many of our guest rooms can accommodate a pack and play.

PETS
Our pet guests are welcome in the Vestry Rooms (#21-28) which open directly to the outside, onto a common deck area. Please note that these rooms are only available seasonally from May-October. We do have one pet-friendly room in the winter, please call to inquire about a pet-friendly winter stay with us. The rooms at our pet-friendly Maine hotel can accommodate 2 pets.

We do charge a fee of $25 per night for any dog staying on the property, of which a portion is donated to our local Humane Society. Dogs must be fully and completely housebroken (no pee pads).

Pets are welcome to join you on the deck or lawn for breakfast outside. If your pet causes damage to the rooms, we reserve the right to charge your credit card.

Guests must pick up after their dogs and we provide stations with bags and trash receptacles throughout the property. Please be sure to use the trash cans marked for pet waste.

Please remember to keep your pets on a leash. Tick and Flea prevention is highly encouraged when visiting Maine.

ACCESSIBILITY

The Craignair Inn was built in the 1930s and while we welcome all guests, due to the age of the property, the inn is not wheelchair or scooter accessible. There is no elevator to the guest rooms which are located on the 2nd and 3rd floor in the main inn. The Vestry building requires going up 4 outdoor stairs to access the first floor rooms.

ACCESSIBLE ACCOMODATIONS

While our property is not wheelchair accessible, we do have two rooms that are more accessible to those with limited mobility.

The Clark Island room has grab bars in the shower. It is located just at the top of the 4 stairs in the Vestry building, making it one of the shortest walks of all our rooms.

The Eagle Island room is located just at the top of the 4 stairs in the Vestry building making it one of the shortest walk of all our rooms.

Our goal is to ensure that anyone who wishes to visit The Craignair Inn can do so, regardless of their physical abilities. Among the ways we strive to comply with the ADA:

  1. It is our standard operating procedure that individuals with disabilities be able to make reservations for an accessible accommodation during the same hours and in the same manner as individuals who do not need an accessible room.
  2. We have identified and described accessible features as well as physical barriers with enough detail to allow individuals with disabilities to determine independently whether a given guest room meets their accessibility needs.
  3. It is our standard operating procedure to ensure that our accessible guest room option is held for use by individuals with disabilities. However, we protect our clients’ right to privacy of disclosure.
  4. We guarantee that an accessible guest room, once reserved, is held for the reserving customer and is removed from all reservation systems. We make reasonable efforts with third-party reservation systems to ensure that an accessible room is available through at least some of these services and that information concerning the accessibility of the room is included on their reservation platform.
  5. Guests with legitimate service dogs will be provided access to all areas of the inn where members of the public are allowed to go.